This Shipping Policy aims to provide clear and transparent information about the shipping conditions for products purchased from the Natumiere e-commerce site, which specializes in products of health, beauty and personal care.
Once payment is confirmed, the order goes through a preparation period of 1 to 3 business days, necessary for the verification, preparation and dispatch of the order by the supplier.
Payments made by bank transfer or other methods may take up to 2 business days to be confirmed.
Delivery time varies depending on the country of origin of the product, the shipping method selected, and the destination address.
📦 Estimated delivery time:
International shipping: between 8 and 10 working days
In exceptional cases, the deadline may be extended to 20 working days
The indicated timeframes are indicative and begin counting from the moment the order is shipped.
Shipments are made through national and international transport companies and logistics operators, such as:
Private courier companies
Logistics operators from the country of origin
The selection of the transport company is done automatically, prioritizing the best relationship between cost and delivery time.
Shipping costs are calculated automatically during the purchase process, taking into account:
Destination postal code
Product weight and dimensions
Country of origin of the shipment
The promotions of free shipping, When available, they will be clearly indicated on the website and may be subject to specific conditions.
For orders originating from outside the European Union, Taxes, tariffs or customs duties may apply, in accordance with current regulations.
⚠️ The payment of these amounts is the responsibility of the customer.
Natumiere It has no control over these rates and is not responsible for charges levied by customs authorities.
The customer is responsible for providing the correct delivery address when making the purchase.
Orders returned due to:
Incorrect or incomplete address
Absence of recipient
Failure to collect from office or delivery point
will be able to generate a new shipping cost for your reshipment.
As these are international shipments, delays may occur due to causes beyond our control. Natumiere, such as:
Customs inspections
Strikes
Adverse weather conditions
Periods of high logistics demand
In these cases, the customer can contact our customer service to track the order.
In case of loss confirmed by the transport company, Natumiere will offer:
Reshipment of the product at no additional cost, either
A full refund of the amount paid, according to customer preference
At the time of delivery, the customer must check the condition of the package.
Although the products in the sector of health and beauty They go through quality controls, and if the following is detected:
Damaged or tampered packaging
Product in poor condition
Differences with respect to the order placed
The customer should contact our customer service department immediately.
For any questions related to shipping, delivery times, or this policy, you can contact us through:
📧 contacto@natumiere.com
Natumiere es sinónimo de bienestar y elegancia en el cuidado del cuerpo.
Horario:
De 9:00h a 17:00h (de lunes a viernes)
contacto@natumiere.com